Privacy Policy

1. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for programs or services
• Subscribe to our newsletter
• Contact us through our website or by phone
• Participate in surveys or feedback requests
• Attend events or use our facilities

This information may include:

• Name and contact information (email, phone, address)
• Age and date of birth
• Emergency contact information
• Medical information relevant to program participation
• Payment and billing information

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website information
• Device information and operating system

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage our sports and recreation programs
• To process registrations and payments
• To communicate with you about programs, events, and services
• To send newsletters and promotional materials (with your consent)
• To improve our website and services
• To ensure safety and security at our facilities
• To comply with legal obligations
• To respond to customer service inquiries

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, such as:

• Payment processors
• Email marketing services
• Website hosting and maintenance providers
• Insurance providers (for claims processing)

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect the rights, property, or safety of our organization or others
• Investigate potential violations of our terms of service

Medical Emergencies

In case of medical emergencies, we may share relevant health information with emergency responders or medical personnel.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure servers and encrypted data transmission
• Access controls and user authentication
• Regular security assessments and updates
• Staff training on privacy and security practices
• Secure storage of physical records

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Retention periods vary depending on the type of information:

• Registration and program information: Kept for the duration of participation plus 7 years
• Financial records: Retained for 7 years for tax and audit purposes
• Marketing communications: Until you unsubscribe or request removal
• Website analytics: Typically retained for 2 years

6. Your Rights and Choices

Under Canadian privacy laws, you have several rights regarding your personal information:

Access and Correction

You have the right to request access to your personal information and to request corrections if the information is inaccurate or incomplete.

Withdrawal of Consent

You may withdraw your consent for certain uses of your information, such as marketing communications, at any time.

Unsubscribe

You can unsubscribe from our marketing emails by clicking the unsubscribe link in any email or by contacting us directly.

Data Portability

You may request a copy of your personal information in a commonly used format.

To exercise any of these rights, please contact us using the information provided at the end of this policy.

7. Cookies and Website Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Ensure website security and functionality

You can manage your cookie preferences through your browser settings or our cookie consent tool. For more information, please see our Cookie Policy.

8. Children's Privacy

We take special care to protect the privacy of children under 18 years of age. For youth programs:

• We require parental or guardian consent for registration
• We collect only information necessary for program participation and safety
• We do not send marketing communications directly to children
• Parents/guardians can review and request changes to their child's information

9. Third-Party Links

Our website may contain links to third-party websites or services. This privacy policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post the revised policy on our website
• Notify you of significant changes via email or website notice

Your continued use of our services after any changes indicates your acceptance of the updated policy.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

We will respond to your inquiry within 30 days of receipt.

12. Governing Law

This Privacy Policy is governed by the privacy laws of Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.